Refund and Returns Policy

We want you to be happy with your Decarba order. If something is not right, this policy explains how to return it and how refunds work. It sits alongside your statutory rights as a UK consumer, which it does not affect.

Your Right to Cancel

For online orders you have the right to cancel within 14 days of receiving your items, for any reason. After telling us you want to cancel, you then have a further 14 days to send the items back.

Condition of Returns

Items should be returned unworn and unwashed, in their original condition with any tags still attached. We may reduce a refund if the items show signs of use beyond simply trying them on.

How to Start a Return

Email us at admin@decarba.uk with your order number and the items you want to return, and we will reply with return instructions and the address to send them to. Please do not send items back before contacting us.

Return Postage

Unless an item is faulty or we sent the wrong item, the cost of returning it is paid by you. We recommend using a tracked service, as we cannot refund items we do not receive.

Refunds

Once we receive and check your return, we refund to your original payment method, normally within 14 days. We will let you know by email once your refund has been processed.

Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, contact us at admin@decarba.uk and we will put it right, including covering return postage where the fault is ours.

Contact

Any questions about returns can go to admin@decarba.uk or through our contact page.